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AI Conflict Resolution Advisor

When a SoD conflict is detected, the agent proposes a concrete resolution: split the offending role, remove a specific transaction, add a user to a compensating control, or accept the risk with mitigation. The risk owner decides.

The challenge

SoD conflicts pile up because resolution is hard

"accept"

Default action because resolving is too much work.

no precedent

Each conflict treated as new even if similar ones were solved before.

weeks

From conflict detected to a real resolution path.

Detecting SoD conflicts is the easy part. Doing something about them is where most programs stall. The agent provides concrete paths forward so risks don't pile up.

How the agent works

Human-in-the-loop, every step of the way

STEP 1
visibility

Observe

Agent reads the conflict: which rule, which TXs, which roles, which users affected.

STEP 2
psychology

Evaluate

Generates 2-3 candidate resolutions: role split, TX removal, compensating control. Each with cost/benefit analysis.

STEP 3
bolt

Act or escalate

Presents options to risk owner with confidence on each. Recommends the highest-value one.

STEP 4
verified

Human reviews

Risk owner picks an option (or asks for alternatives). Agent executes the change request via workflow.

check_circle Every agent decision is explainable, reviewable and reversible.
In the platform

Where it shows up in smartGRC

Conflict RISK-MM-02 - resolution options
smartSoD
Vendor and Payment - T. Kowalski
Holds SAP_MM_VENDOR (FK01/FK02) + SAP_FI_PAY (F-58/F110). Single user could create a fraudulent vendor and pay it.
construction AI-proposed fixes (most to least preferred)
Fix 1: Remove SAP_FI_PAY BEST

User has not run F-58 or F110 in 6 months. Payment is handled by AP team. Removing F-58 access closes the conflict with no business impact.

Fix 2: Split SAP_MM_VENDOR ALT

Create SAP_MM_VENDOR_DISPLAY (read-only) and keep SAP_MM_VENDOR_EDIT for a smaller group. Higher refactor effort.

Fix 3: Apply MC-018 (4-eyes payment release) DETECTIVE

Existing manual control. Keeps both roles, requires monthly evidence. Weakest of the three.

Illustrative mockup from the smartSoD conflict detail. Agent proposes ranked fixes - role removal, split or compensating control - with effort and impact.

auto_fix_high

Concrete, not generic

Agent proposes specific role changes, not 'consider implementing a control'. Each option has a clear effort and impact estimate.

groups

Owner decides

Security officer picks. Most cases resolve automatically because the BEST option is obviously right - reviewer only intervenes for nuanced cases.

play_circle

See conflict resolver

Open the interactive UX preview and explore the agent end-to-end.

Sample reasoning

How the agent thinks

Every decision is accompanied by readable reasoning so your team can audit and refine the agent's behavior over time.

OPTIONS R-MM-004 resolution
$ evaluate
conflict: R-MM-004 (order + invoice approval)
affected role: Z_MM_BUYER_COMP
users: 8
$ resolution candidates
A. Split Z_MM_BUYER_COMP into 2 roles - clean
B. Remove MIRO TX from role - acceptable
C. 4-eyes on MIRO via workflow - lowest impact
→ recommend B (lowest user disruption)
$ decision
B recommended · workflow request drafted
ESCALATE R-BASIS-001
$ evaluate
conflict: R-BASIS-001 (account create + role assign)
affected role: Z_ADMIN_ALL
users: 4
$ resolution candidates
⚠ split would break daily ops
⚠ no good compensating control
? could move to FF emergency model
↳ requires risk-owner architectural decision
$ decision
Architectural decision needed · meeting requested
Expected impact

What this changes for your team

Estimates based on customer interviews and benchmarking from comparable agent deployments. Real numbers will vary.

~70%
Auto-resolved

Most conflicts have a clear path forward; the agent surfaces it in seconds.

-90%
Risk acceptance rate

Real resolutions instead of perpetual "accept and forget."

Library
Pattern reuse

Same conflict pattern across roles solved with the same playbook.

Tracked
Resolution velocity

Every conflict has an SLA and an owner. No more eternal backlog.

Related agents

Other agents in smartSoD

Want to know when this ships?

We are looking for design partners. If this agent matches a real pain in your operations, let's talk.

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