← All AI agents
auto_awesome Our AI vision · In development
edit_note

AI Justification Helper

When a user submits an emergency access request, the agent drafts the business justification based on the linked ticket, the requested transactions and similar past incidents. The user reviews, edits and submits.

The challenge

Vague justifications cause rejections and audit risk

~40%

FF requests rejected or sent back for clarification on first submission.

"see ticket"

Most common (and worst) justification used by busy admins.

extra hours

Spent on back-and-forth before access is granted.

Good justifications protect the requester, the approver and the company in an audit. Bad justifications cause rejections, delays, and weeks later, a finding that the access was not properly motivated.

How the agent works

Human-in-the-loop, every step of the way

STEP 1
visibility

Observe

Agent reads the linked ticket, the requested transactions, the target system and the user's role context.

STEP 2
psychology

Evaluate

Looks up similar past incidents and their accepted justifications. Identifies the key facts an approver will look for.

STEP 3
bolt

Act or escalate

Drafts a structured justification: what happened, why these transactions, what business risk if not done.

STEP 4
verified

Human reviews

User reviews, edits or approves. Submits with confidence the approver will accept it.

check_circle Every agent decision is explainable, reviewable and reversible.
In the platform

Where it shows up in smartGRC

New emergency access request
smartAccess
Requester
J. Nowak
FF role
FF_FI_01
Window
20.04 06:00-10:00
Ticket
SNOW-12842
auto_awesome AI DRAFT
Month-end close - FI corrections to clear stuck postings on document type SA in company code 1000. Required for period-end financial reporting. Linked to incident SNOW-12842 raised by Controlling at 04:50. Similar incidents handled in Mar 2026 and Feb 2026 by the same user. Scope limited to FB02, FB08, F-04.
history Drafted from 3 similar past incidents + ticket SNOW-12842

Illustrative mockup from the smartAccess request form. The AI DRAFT box appears under the justification field; users accept, edit or regenerate.

edit_note

AI drafts the narrative

Agent reads the ticket, requester history and scope. Generates a complete justification matching how your security team writes them.

speed

30 seconds, not 5 minutes

Requesters accept-or-edit instead of staring at an empty textbox. Approval queue shrinks because narratives arrive auditor-ready.

play_circle

Try justification helper

Open the interactive UX preview and explore the agent end-to-end.

Sample reasoning

How the agent thinks

Every decision is accompanied by readable reasoning so your team can audit and refine the agent's behavior over time.

DRAFTED REQ-DRAFT-2031
$ evaluate
requester: a.kowalski
ticket: SNOW-12842 "Production FI posting blocked"
requested TX: FB02, FB08, F-04
$ context lookup
ticket category: production incident
similar incidents: 8 in last 90 days
TX set matches FI-Correction policy
business impact: month-end blocked
$ decision
Justification drafted (4 paragraphs) · ready for user review
NEEDS INPUT REQ-DRAFT-2042
$ evaluate
requester: p.kuriata
ticket: SNOW-12851 "Maintenance window"
requested TX: SE38, STMS_IMPORT, RZ10
$ context lookup
⚠ ticket lacks change reference
⚠ no recent precedent for this TX combination
⚠ SE38 requires extra justification
? requester input needed
$ decision
Asking 2 follow-up questions before drafting
Expected impact

What this changes for your team

Estimates based on customer interviews and benchmarking from comparable agent deployments. Real numbers will vary.

~40%
Fewer rejections

First-submission acceptance rate climbs because justifications meet quality bar.

2 min
Time-to-submit

From clicking "request access" to a submitted, well-formed ticket.

+audit
Audit-grade narratives

Every justification has the structure SOX auditors look for: who, what, why, what-if-not.

Less back-and-forth
Approver friction

Fewer "what does this mean?" messages between requester and approver.

Related agents

Other agents in smartAccess

Want to know when this ships?

We are looking for design partners. If this agent matches a real pain in your operations, let's talk.

Explore other AI agents