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fast_forward

AI Workflow Pre-Approval

For routine access requests - same user moving to a new project, refreshing a temporary role, requesting a peer's standard scope - the agent pre-approves. Managers only see the edge cases.

The challenge

Managers approve 95% of requests by reflex

95%

Approval rate on standard access requests, because they're routine.

hours

Manager time spent rubber-stamping per week.

SLA

Slips because the routine clogs the queue with the risky.

Most requests look the same: "I need the access my team has." The agent recognises these and processes them instantly, freeing managers to actually review the requests that need judgement.

How the agent works

Human-in-the-loop, every step of the way

STEP 1
visibility

Observe

Agent receives access request. Reads requester profile, requested roles, declared purpose.

STEP 2
psychology

Evaluate

Cross-references: does this match a routine pattern (team-standard, project-extension, peer-equivalent)?

STEP 3
bolt

Act or escalate

Routine + low-risk: auto-approve with audit trail. Non-routine or high-risk: route to manager.

STEP 4
verified

Human reviews

Manager reviews only the cases that need a human decision. Same audit trail either way.

check_circle Every agent decision is explainable, reviewable and reversible.
In the platform

Where it shows up in smartGRC

Access request queue - today
smartWorkflow
Today
47
AI pre-approved
31
Manager review
16
PRE-APPROVED
REQ-008341 . J. Nowak . +SAP_FI_REPORT
15/18 FI Controllers have it . in scope of position
auto_awesome AI 0.92
PRE-APPROVED
REQ-008342 . M. Wisniewska . +SAP_MM_DISPLAY
Read-only . standard for Buyer role
auto_awesome AI 0.97
MANAGER REVIEW
REQ-008343 . T. Kowalski . +SAP_FI_APPROVE
SoD overlap with existing SAP_FI_POSTING . manager judgment needed
escalator_warning ESCALATE
PRE-APPROVED
REQ-008344 . A. Lewicki . +Z_SD_PRICELIST_VIEW
Standard role for SD Sales . no risk overlap
auto_awesome AI 0.89

Illustrative mockup from the smartWorkflow request queue. PRE-APPROVED rows flow through automatically; ESCALATE rows route to a human reviewer.

fast_forward

Routine requests evaporate

Agent pre-approves requests that match peer baselines and policy. Managers see only the cases that genuinely need a human judgment call.

schedule

SLA drops, satisfaction rises

Median time-to-access for routine requests falls from days to minutes. Manager workload concentrates on the 30% that needs thought.

play_circle

See workflow pre-approval

Open the interactive UX preview and explore the agent end-to-end.

Sample reasoning

How the agent thinks

Every decision is accompanied by readable reasoning so your team can audit and refine the agent's behavior over time.

AUTO-APPROVE REQ-2026-1287
$ evaluate
requester: a.kowalski
request: Z_FI_AP_POSTING
reason: "moved to AP team"
$ pattern match
✓ role matches new team standard
✓ requester transferred 2 weeks ago (HR-confirmed)
✓ no SoD conflicts with retained roles
✓ 12 prior team members had this role
$ decision
AUTO-APPROVE · provisioned · audit-logged
ROUTE TO MANAGER REQ-2026-1290
$ evaluate
requester: p.example
request: Z_BASIS_TRANSPORT
reason: "need for upcoming release"
$ pattern match
⚠ Z_BASIS_TRANSPORT high-privilege role
⚠ requester not in Basis team
⚠ no precedent for this requester
? manager approval required
$ decision
ROUTE TO MANAGER · context attached
Expected impact

What this changes for your team

Estimates based on customer interviews and benchmarking from comparable agent deployments. Real numbers will vary.

~70%
Auto-approved

Routine requests processed in seconds.

Hours/week
Manager time freed

Managers focus on real decisions, not rubber-stamping.

SLA
Improves dramatically

Routine flows instantly; review queue has only meaningful items.

Audit-clean
Same trail

Every approval logged identically whether agent or human decided.

Related agents

Other agents in smartWorkflow

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